Frequently Asked Questions

We review your goals, bottlenecks, and systems; share quick wins; outline your ideal assistant profile; and map next steps. No sales pressure.

Typical timelines: assessment (Day 0), candidate testing (Days 3–7), top-3 presentation (Day 8), onboarding (Day 10).

Yes! We present you with your top 3 matches. You can interview all three before making your decision.

There's a $150 refundable onboarding fee that you pay after choosing your candidate. This covers training, setup, and initial support.

No. You'll only pay the $150 refundable onboarding fee after you've chosen to move forward.

Your package includes your assistant's salary, benefits, infrastructure, management, training, and ongoing support. No hidden fees.

Yes—during renewal windows we can adjust your package up or down based on need.

We accept all major credit cards and ACH transfers for recurring monthly payments.

Executive support, operations, client communications, calendar/inbox management, light marketing, content coordination, and customer service.

All our assistants are based in the Philippines and work during your business hours (US time zones).

Your assistant will work during your preferred business hours, typically aligned with US time zones (EST, CST, MST, or PST).

We only work with the top 2% of candidates with proven track records supporting US-based businesses. Average experience is 3-5+ years.

We replace them free of charge. Our 98% success rate means this rarely happens, but we stand behind every placement.

Yes! We provide initial onboarding training for both you and your assistant, plus ongoing support and skill development.

You'll have a dedicated success manager who handles any questions, concerns, or adjustments you need.

98% of our clients stay with their assistants for 2+ years. We focus on perfect matches, not quick placements.